Returns, Exchanges and Refund Policy
Returns
Refunds are offered in the original method of payment or you will receive an Escape Society credit. Once a refund has been requested, provided that it is in line with Escape Society’s refund policy, a consultant will book a collection for the product(s) at the address provided on your account. When Escape Society receives the product, provided that it is in its original condition and packaging (this includes laundry mesh bag that accompanies our apparel orders, which if not returned will incur a cost of R59), we will process your refund. It costs an additional fee to collect the glasses, the fee is R79, this is deducted from the total amount refunded. Refunds take 7 - 10 working days to process. Please note that the courier cost of the return is for your account, and will be deducted from any refund due to you. The original courier fee, if applicable, is not refundable.
If you are dissatisfied with your purchase due to a defect, incorrect product received or any other reason, it may be returned to Escape Society within 7 days of delivery provided that it is still in its original condition and packaging. Escape Society does not offer free exchanges or returns. Please contact us at : hello@escapesociety.co.za and provide us a detailed description of the reason you are returning your product and the product details.
You will either receive a refund or Escape Society credit.
Sale products or products that have been discounted (permanently or temporarily) are not eligible for refunds or exchanges unless the product is broken/damaged/faulty/incorrect due to manufacturing faults. Full price products may only be replaced with other full-priced products and not items that are on sale. If we are unable to provide you with the desired size or style, we will process you with Escape Society store credit. Products eligible for exchanges and refunds may be refunded into your original method of payment or you will receive an Escape Society credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once we receive the product(s), provided that it's in its original condition and packaging, we will process your refund. We charge a refund fee, which covers this cost of delivery, this fee will be deducted from the total amount refunded.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks.
Personalised Goods
You may not cancel an order for custom goods prior to delivery, unless we allow this in our discretion. In this case, you will forfeit any deposit or amount already paid for the goods. The amount forfeited will not be more than the full amount for the goods.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless they are defective or damaged by our error.
Exchanges (if applicable)
Once an exchange has been requested, provided you meet the requirements for an exchange, one of our consultants will request that you EFT the new delivery fee to secure the exchange. This fee is equivalent to our standard delivery fee, R99.
Once we receive your product(s), provided that it is in its original condition and packaging, we will deliver the product(s) you have exchanged them for. Full price products may only be replaced with other full-priced products and not items that are on sale. Products eligible for exchanges and refunds may be refunded into your original method of payment or you will receive an Escape Society credit.
If you need to exchange it for the same item, send us an email at hello@escapesociety.co.za.
Items bought on sale and/or promotion are not eligible for exchanges.
Shipping
To return your product, you should email or DM on social media and we will arrange collection of the parcel with our courier partner.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@escapesociety.co.za
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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