Returns & Refund Policy

Returns and Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below. This policy applies to products bought from Escape Society. 

 

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Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards

Personalised Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Books with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Personalised Goods 
You may not cancel an order for custom goods prior to delivery, unless we allow this in our discretion. In this case, you will forfeit any deposit or amount already paid for the goods. The amount forfeited will not be more than the full amount for the goods.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@escapesociety.co.za

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless they are defective or damaged by our error.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@escapesociety.co.za and send your item to: Escape Society, Planet Art Building 2, 32 Jamieson Street, Cape Town, Western Cape, 8001

 

Shipping 
To return your product, you should mail your product to: Escape Society, Planet Art Building 2, 32 Jamieson Street, Cape Town, Western Cape, 8001

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R399, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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