FAQ's

WHERE DO WE SHIP?

Escape Society ships nationwide across South Africa, we have a standard delivery fee of R45 per order, our delivery time is 3 - 5 working days from order placement.

 

HOW DOES INTERNATIONAL SHIPPING WORK?


We can arrange International shipping on your behalf at an additional charge through our shipping partners or you can arrange this at your expense through your preferred partner.

 

HOW CAN I PAY FOR MY ORDER? 

We accept payments across the following platforms via Visa, MasterCard, Instant EFT and Masterpass via PayFast. 


I HAVE JUST PAID FOR MY ORDER, WHAT HAPPENS NEXT?

You'll receive an email confirming your order has been completed, and a second email once your order has been shipped.  Finally an email with your parcel tracking information will come through just after dispatch.  All orders placed before 1pm (Monday-Friday) will ship that day. All orders placed after 1pm (Monday-Friday) and on weekends will be dispatched the next business day.


CAN I TRACK MY ORDER?

All orders are shipped with tracking and the details for your package will be emailed to you on dispatch so you can keep an eye on it in transit.

 

HOW DOES PERSONALISATION WORK?

You are able to customise all leather product with your own monogram, this is restricted to 7 characters, for details on placement please see our link to Personalisation. Personalised items cannot be returned or exchanged. All sales are final. Personalised product is done by hand using traditional machines, making each item unique. We thoroughly inspect each item, and only ship items that meet our quality standards.

 

WHAT IS PAYFAST AND HOW SAFE IS MY PAYMENT?

If you want to use your credit cards for payments, then the safest option is PayFast.

PayFast is a preferred way to pay online because it is very safe. PayFast stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks. PayFast takes the payment from your card or bank directly and your payment details are never shared on the internet.

Why pay with PayFast?

  • It is safer: Shop at thousands of websites without sharing your financial details
  • It is faster: With no need to type in your card details, you can check out in a few clicks
  • It is easier: All you need is an email address and password to pay online
  • It takes minutes to open a PayFast account and it is free.