When I first placed an order with you guys I hadn't realised how much hassle it would be to get my item.
I was first informed there would be a delay in receiving my order I didn't mind, I mean I understand life happens so I waited patiently. Only to be informed that my number was incorrect which I then made a phone call to the courier company to rectify the number after I had already sent them an email. I spoke to someone from the courier which I was told my order would still be delivered to me between 14:00 and 17:00 since I called and rectified the error before hand. And so I waited for the item on the day and nothing was delivered, only to be informed by Escape Society that the item was sent back to them and that the courier gave me incorrect information. I was told I need to pay for my own shipment if I wanted the item to be delivered again. This didn't sit well with me but because I wanted my item I paid for my own shipment.
And guess what the door to door service I paid for refused to deliver to my door after they had lied and said they knocked and I didn't open the first time they delivered. I had to walk to and go meet the driver at some meet up point that was chosen by him (funny thing is the meet up point was still in my area which he claimed to be dangerous) So much for door to door service(which I had paid for) after I was informed they were at my door and I didn't open. How convenient!
But then I accepted my order what else could I have done I need the suitcase for my holiday travels. What a big mistake! When I got to my house I unwrapped the bubble wrap only to find out the suitcase was dented. And I have proof of the dents because I took images. Thanks to technology you can even see the dates when I took them too. The sad part is I decide to use the case because I needed it for my travels and because it was already late and I thought to myself I do have time to be exchanging the case I will let it slide.
So I decided to travel with a dented suitcase and I just came back from my travels and one of the dents is now a whole that you can actually see through. I guess this is what I get for supporting local businesses (poor quality or bad service).
I am extremely disappointed in Escape Society. But yet again I need to remind myself that I'm just a number.
